Terms of Service

These are the terms and conditions on which we supply Services to you on www.myrezults.com (Website) and the Zults App mobile application (App). Please read these terms carefully before you use our Site or App. If you do not agree with any of these Terms do not use our Website or App. You must be 18 years and over to use our Services.

These Terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. For details about how we process your personal data, please see our Privacy Policy. These Terms incorporate by reference our Terms of Use, Privacy Policy and Acceptable Use as amended from time to time.

Information about us and how to contact us. We are eWellness Limited trading as Zults App (we, us, our) a company registered in England and Wales. Our company registration number is 12346871 and our registered office is at 18 – 20 Kew Road, Richmond, TW9 2NA, U.K. Our registered VAT number is GB343159213.

You can contact us by emailing our customer service team at contact@myrezults.com or writing to us at 18 – 20 Kew Road, Richmond, TW9 2NA, U.K.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you created an account.  When we use the words "writing" or "written" in these terms, this includes emails.

About our Services. Zults App provides Users through its Services, the ability to convert their STI test results from third party testing providers into a Share Badge. You can do this by using the share functionality of the third party testing provider and pasting it into the Zults share page. Your third party test results will then be converted into a Share Badge. In order to receive the Services you must agree to download our App on your device. Currently our App is supported by Android and iOS operating systems through Google Play and Apple App Stores. You should only use the Services for yourself. For further information on Account registration and profile guidance please visit our Terms of Use. Defined terms have the meanings set out below.

You confirm that you are 18 years and over when using our Services. It is a condition of you using our Site, App and Services that you do so in accordance with the Terms of Use, Privacy Policy, Acceptable Use Policy (as amended from time to time) and any other community rules, guidance or instructions as provided by us. We have the right to terminate or refuse any and all current or future access, use of the Services (or any part thereof) for failure to comply with any of our policies and rules which have been put in place to protect our users.

Updates to Our App. We may update or require you to update your App in order to receive the Services, provided that the purposes shall always match the description of that we provided to you before you bought it.

No Medical Advice We do not provide medical advice or treatment. The information provided through our Site and App, together with the Test Results retrieved from your third party testing provider is not a substitute for professional medical advice and you should always seek the advice of your doctor or other registered healthcare professional with any concerns or questions regarding the status of your health or for any medical advice or counselling. If you require immediate health attention please call your emergency services. We are unable to provide medical advice or consultation regarding your health or any Test Results so please do not ask or share information with us by email or otherwise. We may in our sole discretion provide a link to an independent source of professional medical advice through a third party registered health practitioner to help guide you to your next course of action such as contacting your doctor or visiting a Genitourinary Medicine (GUM) clinic however the views of any such practitioner shall be their own and not ours and we will not be responsible for their advice. Use of this third party service is entirely at your own discretion.

No guarantee of Test Results This is a sharing platform only and we cannot guarantee the Status you may receive from another User as part of the Services, nor can we assume any liability for the accuracy, origin or authenticity of any Test Results sent or received between Users. It will remain your responsibility to confirm the accuracy of any Test Results sent or received between Users.  Sexually transmitted infections may remain undetectable for varying periods of time due to varying incubation periods (described below). Repeat or confirmatory testing may be required. If you are unsure or if you require any further information, you agree to contact a registered healthcare professional for further information.

Test Results are for screening purposes and do not constitute a definitive diagnosis. As with all screening tests, in a small number of cases there can be incidences of false-positive and false-negative results. For example, a person with a negative ‘non-reactive’ or ‘not detected’ result could actually have a condition despite the Test Result, or a person with a ‘positive’, ‘reactive’ or ‘detected’ test could be free from a condition even though Test Results indicated they do have such condition. All positive, reactive or detected results must be verified by a physician or other registered healthcare professional through a confirmatory (diagnostic) test.

You acknowledge any Test Results do not constitute a definitive result. Detected or reactive results do not constitute a definitive diagnosis and further testing will be required from your physician or other registered healthcare professional. Furthermore, if Test Results are normal, but symptoms remain you should be examined by your physician or other registered healthcare professional.

You acknowledge that any Test Results with a 'reactive' or 'positive' information for a contagious disease such as, but not limited to, sexually transmitted infections, may mean you could put your sexual partners at risk of exposure and you should:

• immediately seek counsel for confirmatory (diagnostic) testing and safe sexual practices before engaging in sexual activity with any current or new sexual partner(s)
• inform your recent sexual partners who may have been at risk of recent exposure or engage with a provider who can do this on their behalf (eg NHS sexual health clinic).

Any failure to comply with your obligations as outlined in these Terms and Conditions of Sale, particularly with regard to re-testing is entirely your responsibility. Furthermore, such failure to comply could put the health of other people at risk, and you could be liable to prosecution for doing so.

Sharing Test Results. The unique feature of our App is the ability to share your Test Results Status from your testing provider with other Users selected by you. You agree that you will comply at all times with the Terms of Use and Privacy Policy together with any and all user guidance and guidelines. Test Results Status is shared in a limited way in order to protect your privacy however you agree you will not circumvent or misrepresent or mislead any User with whom you decide to share your Test Results Status with and will act in good faith, with transparency and honesty. You agree you will not misuse your Test Results or Status for any other purpose other than intended for. You accept and agree that we do not and cannot verify or guarantee the Test Results you may receive from another User as part of the Services, nor do we assume any liability for the accuracy, origin or authenticity of any Test Results sent or received between Users.

You agree that you will comply with the Terms of Use with regards to setting up an Account. You agree to provide up-to-date accurate contact details which can be used to contact you about the Services you have requested from us. You can update your details at any time and should do so immediately upon a change of your details. We will not be liable for any delayed provision of Services, the failure to provide the Services, use of the App or any features as a result of a failure or omission by you to provide accurate contact information.

Third party partners. You can retrieve your Test Results from certain third parties with whom you have an account. You will need to use their share functionality and accept their terms and conditions in doing so. We shall not be liable for any delayed provision of the Services due to a failure or delay caused by a third party and we shall not be liable for the accuracy, origin  or authenticity of any data about you supplied by a third party. You should always check your results before you share them. For further information on how we process your data please read our Privacy Policy.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.

In no event will we be liable for any indirect, consequential, exemplary, special or incidental damages, including any damages for loss of data, loss of reputation, loss of profits, loss of emotional well-being caused by the Test Results, or any losses incurred by any third party, arising from or relating to the Services, even if we knew or should have known of the possibility of such damages. We shall have no liability arising from or in relation to using our Services, whether in contract or tort or otherwise.

We shall not be in breach of any of these terms and conditions caused by your failure, (or the failure of another User), to observe any of your obligations or undertakings contained herein.

We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

No right of resell. You agree not to use the Services for resale in any way.

How we may use your personal information. We will only use your personal information as set out in our Privacy Policy which we will ask you to read and accept.

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within fourteen days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Governing laws and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts.

Defined Terms

Account means the account registered through the App by a User required to use and benefit from the Services.

Services means retrieving test results from a third party test provider and converting into a Share Badge.

Status means Test Results summary as shared between Users.

Test Results means the results from a third party testing provider retrieved by Us via the App with your consent.

User(s) means any user with a registered Account on the App.

This policy is dated: 2o^th December 2023