Policies
Privacy Policy
eWellness Limited | www.myrezults.com | contact@myrezults.com
Effective Date: February 2026
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1. Introduction
Zults ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use the Zults App or myrezults.com (together, the "Services").
Zults helps adults 18 years and older turn STI results into Rezults - a verified, shareable record of sexual-health status.
We never sell personal data and process it only to deliver, secure, and improve your experience.
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2. Who We Are and How to Reach Us
Data Controller: eWellness Limited
14 Royal Star & Garter, Richmond, TW10 6BF, UK
Company No. 12346871
Appointed Data Protection Officer (DPO): The DPO Centre Ltd
Registered DPO Partner for eWellness Limited
Website: www.dpocentre.com
Email (for all privacy enquiries): contact@myrezults.com
If you have questions or wish to exercise your rights, contact us or your local data-protection authority (ICO in the UK, an EEA authority, or the US HHS Office for Civil Rights).
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3. Who This Policy Applies To
This Policy applies to everyone who uses the Zults App or website.
Zults is intended only for individuals aged 18 or older. We do not knowingly collect data from minors.
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4. Data Retention
Your Rezults data remains in your account until you choose to delete or replace it. We do not automatically expire or delete your health credentials.
When you delete your Rezults or your account, we remove active account records from our production systems as soon as reasonably practicable.
Some records may be retained for a limited period where required for security, abuse prevention, legal compliance, audit logs, disaster recovery backups, or fraud investigation.
Approved training-data artifacts are handled separately under Section 8 and may require a specific opt-out/deletion request.
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5. How We Collect Data
- Directly from you: When you create an account, upload a file, verify your identity, or contact support.
- Automatically: Through cookies or similar technologies, analytics tools, and device logs.
- From trusted third parties: Such as testing providers, verification partners, or analytics platforms.
- From optional device permissions: Such as contacts (for Anonymous SMS) and location (for nearby provider search).
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6. Data from Providers and User Uploads
Zults allows users to import their STI test results by manually uploading a PDF or by copying and pasting a public or shareable results link from their testing provider (for example, SHL, Luud Health, SH.UK, or other authorised providers).
This process is entirely user-initiated - Zults does not have a direct system integration or API connection with any healthcare provider or laboratory.
Providers do not share or transfer any data directly to Zults.
You remain fully in control of whether, when, and how you share your information.
Once a file or link is submitted:
- The document is processed using artificial intelligence (OpenAI) to extract key details such as your name, provider, test date, and results.
- The original file or link content may be retained temporarily for parsing, fraud checks, and manual review.
- No persistent connection or access is retained between Zults and your provider.
- Zults never retrieves or stores your provider credentials or account information.
- Temporary upload links may be short-lived URLs and should be treated as sensitive.
Your Rezults remains active until you choose to delete or replace it. When you delete your Rezults or replace it with new results, active account records are removed, subject to the retention limitations in Section 4.
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7. Document Verification and Fraud Prevention
To protect the integrity of Rezults and prevent fraud, we implement multiple verification measures:
- AI Document Analysis: Uploaded documents are analysed using artificial intelligence to extract health information and detect potential inconsistencies.
- Metadata Analysis: Document properties (such as creation software and timestamps) may be analysed to verify authenticity.
- Manual Review: Uploaded documents may be reviewed by authorised Zults staff to verify authenticity and ensure accuracy. Reviewers are bound by strict confidentiality agreements.
- Fraud Detection: We analyse document patterns to identify potentially fraudulent submissions. Documents flagged as high-risk may be rejected or require additional verification.
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8. Training Data for Service Improvement
To improve our automated verification systems, approved documents may be retained in our secure training library. This data is:
- Stored securely on Amazon Web Services (AWS);
- Used only to improve document recognition and fraud detection;
- Never shared with third parties for their own purposes.
You may opt out of training data inclusion at any time by contacting support@myrezults.com. Opting out does not affect your ability to use Zults.
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9. Identity Verification and Biometric Data
Zults uses biometric verification to ensure credential integrity:
- Initial Verification: When you verify your identity, you submit a government-issued ID and a live facial image (selfie). These are compared to confirm your identity.
- Biometric Reference: Your verified facial image is stored as a reference to maintain credential integrity.
- Continuous Verification: If you change your profile photo after verification, the new photo is compared against your verified reference. If the faces do not match, your verification status and credentials may be automatically revoked for security purposes.
- Recovery: If your verification is revoked, you may re-verify your identity at any time by completing the verification process again.
This system prevents credential transfer and ensures that only you can use your verified Rezults.
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10. How We Use Your Data
We process your data only where permitted by law: to perform our contract with you, comply with legal obligations, or pursue legitimate interests that do not override your rights.
Main Purposes:
- Provide and manage your Zults account.
- Generate and verify your Rezults securely.
- Enable private Rezults sharing between users.
- Verify document authenticity and prevent fraud.
- Send optional notifications and reminders with your consent.
- Improve app functionality, usability, and security.
- Comply with legal obligations and prevent fraud.
You may withdraw consent at any time by emailing contact@myrezults.com or using in-app controls.
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11. Sharing Your Rezults
When you share your Rezults with others:
- Dynamic Links: Share links display your current Rezults and privacy settings at the time of access. Changes to your privacy settings automatically apply to all existing share links.
- Privacy Controls: You can choose to hide your legal name while still displaying your verified photo and health results. Your verified photo cannot be hidden as it serves as proof of identity.
- Revocation: You can disable any share link at any time. If your verification is revoked, all share links are automatically disabled.
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12. Rez - Digital Sexual-Health companion
Rez is an in-app educational assistant that provides sexual-health education and reminders only.
Rez may remember limited preference data (such as testing dates or reminder settings) to personalise guidance.
Rez does not provide medical advice, diagnosis, prescriptions, or treatment.
Information is for educational purposes only. For any health concerns, contact a qualified clinician.
If you believe you are experiencing a medical emergency, call 999 (UK), 112 (EU), or 911 (US).
Rez conversations are session-based:
- Messages are processed in real time.
- Conversation snapshots may be saved locally on your device to support pause/resume.
- No permanent message history is stored on our servers.
- You can clear Rez's temporary memory at any time in Settings -> Rez Memory.
- Direct and group user-to-user chat messages are stored to deliver messaging features and apply your retention settings.
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13. Data Sharing
We do not sell or rent personal data. We share limited data only with authorised processors under strict confidentiality and data-protection contracts.
- Hosting & Infrastructure
Zults is hosted on Amazon Web Services (AWS), a secure cloud provider certified under ISO 27001 and SOC 2. All data is encrypted and stored in the UK and EEA, with secure back-ups in the US under Standard Contractual Clauses (SCCs).
- AI Document Processing
OpenAI (https://openai.com) processes uploaded documents to extract health information. Document content is sent to OpenAI temporarily for parsing. OpenAI processes data in accordance with their Privacy Policy and data processing agreements.
- Identity Verification
ShuftiPro Ltd (https://shuftipro.com) performs identity and document checks on our behalf as an authorised processor. ShuftiPro receives only the data required for verification and processes it under its own Privacy Policy and applicable data-protection laws.
- Analytics & Performance
Google Analytics and similar tools provide aggregated, non-identifiable insights to help us improve app performance.
- Communications
Trusted third-party vendors deliver emails, SMS, and notifications you opt into.
For Anonymous SMS, Twilio processes destination phone numbers and delivery metadata as our processor.
- Location & Provider Search
If you use provider-finder features, we may process your approximate location and send search queries to Google Places or equivalent providers to return nearby clinics.
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14. International Transfers
If your data is transferred outside the UK or EEA, we rely on Standard Contractual Clauses (SCCs) or other lawful safeguards to ensure adequate protection.
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15. Security
We implement administrative, technical, and physical safeguards to protect your information, including encryption, access controls, and monitoring.
You are responsible for keeping your device secure and logging out after use.
No system is entirely secure, but we will notify you of any personal-data breach where required by law.
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16. Your Rights
Depending on your region, you have the right to:
- Access, correct, or delete your data;
- Restrict or object to processing;
- Request data portability;
- Opt out of training data inclusion; and
- Withdraw consent at any time.
To exercise these rights, email support@myrezults.com. We may ask for proof of identity before processing requests.
Deletion requests are fulfilled subject to legal, security, fraud-prevention, and backup-retention obligations described in this Policy.
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17. Cookies and Tracking
We use cookies and similar technologies to operate Zults and analyse performance.
In the mobile app, equivalent device storage and SDK identifiers may be used for session continuity, security, and analytics.
You can adjust preferences in your browser or device settings. See our Cookie Policy for details.
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18. Children
Zults is designed for adults 18+. We do not knowingly collect information from minors. If a minor's data is discovered, it will be deleted immediately.
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19. Changes to This Policy
We may update this Policy from time to time. The current version will always be available in-app and on our website. Continued use means you accept the updated Policy.
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20. Contact
If you believe your data has been misused or compromised, please contact us immediately.
eWellness Limited, 14 Royal Star & Garter, Richmond, TW10 6BF, UK
contact@myrezults.com
Terms of Sale
eWellness Limited | www.myrezults.com | contact@myrezults.com
Effective Date: February 2026
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1. Scope
These Terms of Sale apply to paid features, subscriptions, and digital upgrades offered in Zults.
Purchasing a paid feature means you also accept our Terms of Use, Terms of Service, and Privacy Policy.
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2. Seller
Paid services are provided by eWellness Limited (Company No. 12346871), 14 Royal Star & Garter, Richmond, TW10 6BF, UK.
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3. Pricing and Checkout
Current prices are shown in-app at checkout and may vary by platform, currency, tax rules, and region.
App-store pricing controls over any outdated marketing copy.
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4. Billing
Payments are processed by Apple App Store or Google Play.
Subscriptions renew automatically unless cancelled before renewal under your store-account settings.
We do not store full card or payment instrument details.
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5. Cancellations and Refunds
You can cancel future renewal in your store settings at any time.
Refunds are handled by Apple or Google according to their policies, except where local law grants additional rights.
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6. Premium Feature Eligibility
Some features (including Anonymous SMS and voice tools) require verified status and active premium eligibility.
Eligibility may change if verification is revoked, subscription lapses, or misuse is detected.
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7. Feature changes
We may improve, replace, or retire paid features for legal, security, or product reasons.
Where reasonably possible, we provide a comparable experience during any active paid term.
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8. No Medical Service
Paid features remain educational and convenience tools.
They are not medical diagnosis, treatment, or emergency services.
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9. Liability
To the extent allowed by law, we are not liable for indirect or consequential losses relating to paid features.
Nothing excludes liability that cannot legally be excluded.
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10. Governing Law
UK/EU users: English law and courts of England and Wales (or Scotland where required).
US users: Delaware law and arbitration where legally enforceable.
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11. Contact
eWellness Limited, 14 Royal Star & Garter, Richmond, TW10 6BF, UK
contact@myrezults.com
Terms of Service
eWellness Limited | www.myrezults.com | contact@myrezults.com
Effective Date: February 2026
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1. About Zults
These Terms of Service explain how we provide the Zults app and website (together, the "Services").
By using the Services, you agree to these Terms, our Terms of Use, Privacy Policy, Terms of Sale, and in-app safety rules.
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2. Eligibility and Accounts
You must be 18 or older to use Zults.
You must provide accurate information, keep your login credentials secure, and use your account only for yourself.
We may suspend or close accounts involved in fraud, abuse, or policy violations.
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3. What the service provides
Zults lets users upload or import STI results, verify identity, manage privacy settings, share Rezults, and use optional premium features.
Zults is a digital wellness platform, not a clinic, laboratory, pharmacy, or emergency service.
4. No medical advice
All content in Zults, including Rez outputs, is educational only.
Zults and Rez do not diagnose, treat, prescribe, or replace professional medical care.
For medical decisions, always consult a qualified clinician.
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5. Rez Assistant
Rez provides educational support and reminders.
Rez sessions may store temporary context and local snapshots on your device for continuity, but Zults does not keep a permanent server-side transcript of Rez chat sessions.
You can clear Rez memory from Settings.
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6. Uploads, Verification and Fraud Checks
You can submit test results by uploading files or providing share links.
Zults may run automated and manual authenticity checks, including metadata analysis and fraud screening.
Approved documents may be retained for quality and fraud-improvement workflows as described in the Privacy Policy.
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7. Anonymous SMS
Anonymous SMS is restricted to eligible verified premium users and is rate-limited.
You agree not to use this feature for harassment, threats, impersonation, or unlawful communications.
Misuse can result in feature removal, suspension, or account termination.
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8. Availibility and Changes
We may update, suspend, or discontinue features for security, legal, operational, or quality reasons.
We do not guarantee uninterrupted or error-free operation.
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9. Intellectual Property
All intellectual property in Zults, Rez, Rezults, and related branding belongs to eWellness Limited or its licensors.
You receive a limited, revocable, non-transferable license for personal lawful use.
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10. Liability
The Services are provided "as is" and "as available."
To the fullest extent permitted by law, we are not liable for indirect or consequential losses.
Nothing excludes liability for death, personal injury, or fraud caused by our negligence.
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11. Termination
You may close your account at any time.
We may suspend or terminate access where needed to protect users, comply with law, or enforce these Terms.
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12. Governing Law
For UK and EU users, English law applies and disputes are handled by the courts of England and Wales (or Scotland where required).
For US users, Delaware law applies, and disputes may be resolved by arbitration where permitted.
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13. Contact
eWellness Limited, 14 Royal Star & Garter, Richmond, TW10 6BF, UK
contact@myrezults.com
Terms of Use
eWellness Limited | www.myrezults.com | contact@myrezults.com
Effective Date: February 2026
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1. About These Terms
These Terms of Use ("Terms") set out the rules for using the Zults App and myrezults.com (together, the "Services").
By downloading, registering, or using Zults, you agree to these Terms, our Privacy Policy, Terms of Service, and Terms of Sale.
If you do not agree, do not use the Services.
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2. Who We Are
Zults is operated by eWellness Limited, registered in England and Wales (Company No. 12346871).
Registered address: 14 Royal Star & Garter, Richmond, TW10 6BF, UK
VAT No.: GB343159213
Contact: contact@myrezults.com
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3. Eligibility
Zults is intended for users aged 18 years or older.
By creating an account, you confirm that:
- You are 18 or older.
- You are using Zults for yourself and on your own behalf.
- You will not share or transfer your account credentials.
We may suspend or terminate any account that violates these Terms or other Zults policies.
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4. Using Zults
You agree to use Zults lawfully and respectfully. You must not:
- Misuse, damage, or interfere with the app or its servers.
- Copy, reverse-engineer, or distribute Zults content or code.
- Upload or transmit viruses, malware, or malicious code.
- Use Zults for any commercial or resale purpose.
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5. Our Product
Zults helps adults turn STI results into Rezults - a verified, shareable record of sexual-health status.
We are a digital wellness platform, not a healthcare provider.
Zults does not deliver medical advice, diagnosis, prescriptions, or treatment.
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6. Rez - Educational Assistant
Rez is Zults' in-app educational assistant designed to promote safer sexual-health habits.
Rez may provide reminders or general educational content but:
- Does not provide medical or clinical advice.
- Does not diagnose, prescribe, or recommend treatments.
- May store temporary preferences and local chat snapshots on your device so you can pause and resume.
- Does not keep a permanent server-side transcript of Rez chat sessions.
If you need medical help or are experiencing symptoms, contact a healthcare professional.
If you believe you are experiencing an emergency, call 999 (UK), 112 (EU), or 911 (US) immediately.
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7. Instellectual Property
All intellectual-property rights in the Zults App, website, content, graphics, and branding belong to eWellness Limited or its licensors.
You are granted a personal, limited, non-exclusive, and revocable licence to use the Services for private, lawful purposes.
The names Zults and Rezults, and associated logos, are registered trademarks of eWellness Limited.
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8. Privacy and Data Protection
Your personal data is processed in accordance with our Privacy Policy.
We host data securely using Amazon Web Services (AWS) and partner with trusted processors such as ShuftiPro Ltd for ID verification and OpenAI for document processing.
Uploaded files and links may be temporarily stored to process, validate, and review results. Approved submissions may be retained in a secure training library unless you opt out at support@myrezults.com. Your Rezults data remains in your account until you choose to delete or replace it.
9. External Links and Third Parties
Zults may contain links to external websites (such as testing providers or clinics).
We are not responsible for the content, accuracy, or policies of these third parties.
Access to third-party websites is at your own risk.
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10. Availibility and Updates
We aim to provide reliable, secure access to Zults but do not guarantee uninterrupted service.
We may update, suspend, or modify features at any time for technical, security, or legal reasons.
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11. Limitation of Liability
Zults is provided "as is" and "as available."
To the fullest extent permitted by law, eWellness Limited is not liable for any indirect, incidental, or consequential loss arising from your use of the Services.
Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence.
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12. Governing Law and Jurisdiction
For UK and EU users, these Terms are governed by English law, and any disputes will be handled by the courts of England and Wales (or Scotland if you reside there).
For US users, these Terms are governed by Delaware law, and disputes are subject to binding arbitration under the AAA Consumer Rules.
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13. Changes of Those Terms
We may revise these Terms periodically. The latest version will always appear in-app and on our website.
By continuing to use Zults, you accept the most current version.