Policies
Privacy Policy
eWellness Limited | www.myrezults.com | contact@myrezults.com
Effective Date: February 2026
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1. Introduction
Zults ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use the Zults App or myrezults.com (together, the "Services").
Zults helps adults 18 years and older turn STI results into Rezults - a verified, shareable record of sexual-health status.
We never sell personal data and process it only to deliver, secure, and improve your experience.
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2. Who We Are and How to Reach Us
Data Controller: eWellness Limited
14 Royal Star & Garter, Richmond, TW10 6BF, UK
Company No. 12346871
Appointed Data Protection Officer (DPO): The DPO Centre Ltd
Registered DPO Partner for eWellness Limited
Website: www.dpocentre.com
Email (for all privacy enquiries): contact@myrezults.com
If you have questions or wish to exercise your rights, contact us or your local data-protection authority (ICO in the UK, an EEA authority, or the US HHS Office for Civil Rights).
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3. Who This Policy Applies To
This Policy applies to everyone who uses the Zults App or website.
Zults is intended only for individuals aged 18 or older. We do not knowingly collect data from minors.
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4. Data Retention
Your Rezults data remains in your account until you choose to delete or replace it. We do not automatically expire or delete your health credentials.
Rezults data and uploaded documents are deleted:
- When you delete your Rezults or replace them with new results;
- When you delete your account; or
- Upon withdrawal of consent.
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5. How We Collect Data
- Directly from you: When you create an account, upload a file, verify your identity, or contact support.
- Automatically: Through cookies, analytics tools, and device logs.
- From trusted third parties: Such as testing providers, verification partners, or analytics platforms.
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6. Data from Providers and User Uploads
Zults allows users to import their STI test results by manually uploading a PDF or by copying and pasting a public or shareable results link from their testing provider.
This process is entirely user-initiated - Zults does not have a direct system integration or API connection with any healthcare provider or laboratory.
Once a file or link is submitted:
- The document is processed using artificial intelligence (OpenAI) to extract key details such as your name, provider, test date, and results.
- The original upload or link content is deleted after processing is complete.
- No persistent connection or access is retained between Zults and your provider.
- Zults never retrieves or stores your provider credentials or account information.
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7. Document Verification and Fraud Prevention
To protect the integrity of Rezults and prevent fraud, we implement multiple verification measures:
- AI Document Analysis: Uploaded documents are analysed using artificial intelligence to extract health information and detect potential inconsistencies.
- Metadata Analysis: Document properties (such as creation software and timestamps) may be analysed to verify authenticity.
- Manual Review: Uploaded documents may be reviewed by authorised Zults staff to verify authenticity and ensure accuracy. Reviewers are bound by strict confidentiality agreements.
- Fraud Detection: We analyse document patterns to identify potentially fraudulent submissions. Documents flagged as high-risk may be rejected or require additional verification.
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8. Training Data for Service Improvement
To improve our automated verification systems, approved documents may be retained in our secure training library. This data is:
- Stored securely on Amazon Web Services (AWS);
- Used only to improve document recognition and fraud detection;
- Never shared with third parties for their own purposes.
You may opt out of training data inclusion at any time by contacting support@myrezults.com.
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9. Identity Verification and Biometric Data
Zults uses biometric verification to ensure credential integrity:
- Initial Verification: When you verify your identity, you submit a government-issued ID and a live facial image (selfie). These are compared to confirm your identity.
- Biometric Reference: Your verified facial image is stored as a reference to maintain credential integrity.
- Continuous Verification: If you change your profile photo after verification, the new photo is compared against your verified reference. If the faces do not match, your verification status and credentials may be automatically revoked for security purposes.
- Recovery: If your verification is revoked, you may re-verify your identity at any time.
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10. How We Use Your Data
We process your data only where permitted by law.
Main Purposes:
- Provide and manage your Zults account
- Generate and verify your Rezults securely
- Enable private Rezults sharing between users
- Verify document authenticity and prevent fraud
- Send optional notifications and reminders with your consent
- Improve app functionality, usability, and security
- Comply with legal obligations and prevent fraud
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11. Sharing Your Rezults
When you share your Rezults with others:
- Dynamic Links: Share links display your current Rezults and privacy settings at the time of access. Changes to your privacy settings automatically apply to all existing share links.
- Privacy Controls: You can choose to hide your legal name while still displaying your verified photo and health results. Your verified photo cannot be hidden as it serves as proof of identity.
- Revocation: You can disable any share link at any time.
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12. Rez - Digital Sexual-Health companion
Rez is an in-app educational assistant that provides sexual-health education and reminders only. Rez does not provide medical advice, diagnosis, prescriptions, or treatment.
All Rez conversations are session-based and temporary:
- Messages are processed in real time and deleted once you leave the chat
- No permanent message history is stored on our servers
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13. Data Sharing
We do not sell or rent personal data. We share limited data only with authorised processors:
- Hosting: Amazon Web Services (AWS)
- AI Processing: OpenAI for document extraction
- Identity Verification: ShuftiPro Ltd
- Analytics: Google Analytics (aggregated, non-identifiable)
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14. International Transfers
If your data is transferred outside the UK or EEA, we rely on Standard Contractual Clauses (SCCs) or other lawful safeguards.
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15. Security
We implement administrative, technical, and physical safeguards including encryption, access controls, and monitoring.
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16. Your Rights
You have the right to:
- Access, correct, or delete your data
- Restrict or object to processing
- Request data portability
- Opt out of training data inclusion
- Withdraw consent at any time
To exercise these rights, email support@myrezults.com.
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17. Account Deletion
You can delete your Zults account at any time directly from within the app.How to Delete Your Account:
- Open the Zults app on your device
- Go to Settings (gear icon)
- Tap Manage Account
- Select Delete Account
- Confirm your decision
What Happens When You Delete Your Account:
- Your profile and personal information will be permanently deleted
- Your Rezults card and verification status will be removed
- All active share links will stop working
- Your message history will be deleted
- Your biometric reference data will be deleted
- This action cannot be undone
If you are unable to access the app or need assistance deleting your account, contact us at support@myrezults.com.
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18. Cookies
See our Cookie Policy for details.
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19. Children
Zults is designed for adults 18+. We do not knowingly collect information from minors. If a minor's data is discovered, it will be deleted immediately.
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20. Changes to This Policy
We may update this Policy from time to time. The current version will always be available in-app and on our website.
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21. Contact
eWellness Limited
14 Royal Star & Garter, Richmond, TW10 6BF, UK
contact@myrezults.com
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© 2019 eWellness Limited. All rights reserved.
Terms of Sale
eWellness Limited | www.myrezults.com | contact@myrezults.com
Effective Date: February 2026
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1. Introduction
These Terms of Sale ("Terms") explain how we provide and manage paid features and subscriptions within the Zults App and myrezults.com (together, the "Services").
By purchasing any paid feature or subscription, you agree to these Terms, along with our Terms of Use, Privacy Policy, and Terms of Service.
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2. Who We Are
Zults is operated by eWellness Limited, registered in England and Wales (Company No. 12346871).
Registered address: 14 Royal Star & Garter, Richmond, TW10 6BF, UK
VAT No.: GB343159213
Contact: contact@myrezults.com
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3. Eligibility
You must be 18 years or older to purchase subscriptions or paid features in Zults.
By making a purchase, you confirm that you meet this age requirement and have the legal capacity to enter into this agreement.
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4. What You Can Purchase
Currently, Zults offers:
- Zults Premium Subscription
- Monthly subscription: £1.99/month
- Annual subscription: £14.99/year (save vs monthly)
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5. What Premium Includes
- Upload with PDF: Upload a PDF of your STI test results to create your Rezults card
- Access Rez: Your AI sexual health assistant for guidance, reminders, and support
- Anonymous SMS: Send one anonymous message per week encouraging partners to get tested
- Add Extra Info: Include additional details on your Rezults card
- Control of Name and Photo Visibility on your Rezults and search profile
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6. Subscription Terms
- Payment is charged at purchase confirmation
- Subscriptions auto-renew unless cancelled at least 24 hours before renewal
- Manage or cancel anytime in your App Store / Google Play account settings
- If cancelled, you retain access until the current period ends
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7. Payment Processing
All payments are processed securely through the Apple App Store or Google Play Store.
eWellness Limited does not store or have access to your payment card details.
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8. Refunds
Refunds are handled according to Apple App Store and Google Play Store policies.
To request a refund, contact Apple or Google directly through your purchase history.
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9. Free vs Premium Features
Some Zults features are available free of charge. Premium features require an active subscription.
If your subscription expires, you retain access to free features but lose access to Premium features.
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10. Liability and Disclaimers
To the maximum extent permitted by law, eWellness Limited is not liable for indirect, incidental, or consequential damages arising from the use or inability to use paid features.
Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence.
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11. Changes to Pricing or Features
We may update pricing or features from time to time. Any changes will not affect your current subscription period.
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12. Governing Law
- UK/EU users: English law applies; disputes handled by courts of England and Wales.
- US users: Delaware law applies; disputes subject to binding arbitration.
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13. Contact
For billing questions or support:
Email: support@myrezults.com
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© 2019 eWellness Limited. All rights reserved.
Terms of Service
eWellness Limited | www.myrezults.com | contact@myrezults.com
Effective Date: February 2026
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1. Introduction
Welcome to Zults. These Terms of Service ("Terms") outline the rules for using our app and related services.
By using Zults, you accept and agree to these Terms, our Privacy Policy, Terms of Use, and Terms of Sale.
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2. Who We Are
Zults is operated by eWellness Limited, registered in England and Wales (Company No. 12346871).
Registered address: 14 Royal Star & Garter, Richmond, TW10 6BF, UK
VAT No.: GB343159213
Contact: contact@myrezults.com
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3. Accepting These Terms
By downloading, creating an account, or using Zults, you agree to be bound by these Terms.
If you do not agree, do not use the Services.
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4. Using Zults
To use Zults you must:
- Be 18 years or older
- Create your own account and use it personally
- Provide accurate information during sign-up and ID verification
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5. What Zults Does
Zults helps you turn your STI results into a Rezults - a verified, shareable credential showing your recent sexual-health status.
You can share Rezults privately or let a potential partner see a verification of your health status without revealing your full results.
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6. Rezults and Verification
Your Rezults remains active until you choose to delete or replace it with new results.
Your Rezults status depends on your identity verification. If your verification is revoked, your Rezults sharing features will be disabled until you re-verify.
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7. ID Verification and Photo
To create a Rezults, you may need to verify your identity by providing:
- A government-issued ID (passport, driver's licence, etc.)
- A live facial image (selfie)
Your verified photo is displayed alongside your Rezults so that the person viewing it can see that the Rezults belongs to you. This is a core trust feature.
You can choose to hide your legal name, but your verified photo remains visible on all shares as proof of identity.
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8. Anonymous SMS Feature
Verified Premium users may send one anonymous SMS per week to encourage a partner or potential partner to get tested.
This feature must be used responsibly and only for legitimate purposes. Any misuse (e.g., harassment or false messages) will result in account suspension or termination.
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9. Rez - Sexual Health Assistant
Rez is an in-app educational assistant that provides sexual-health education and reminders.
Information provided through Zults or by Rez is for education only. Rez and Zults do not give medical advice, diagnosis, prescriptions, or dosage instructions.
Always consult a qualified clinician for personal medical guidance.
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10. Account Suspension and Termination
We may suspend or terminate your account if:
- You violate these Terms
- You misuse features (e.g., harassment via anonymous SMS)
- We detect fraudulent activity
- Required by law
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11. Intellectual Property
All content, branding, and code within Zults belong to eWellness Limited.
You may not copy, modify, or redistribute any part of Zults without written permission.
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12. Limitation of Liability
Zults is provided "as is." We do not guarantee uninterrupted service or that all features will be available at all times.
To the maximum extent permitted by law, eWellness Limited is not liable for indirect, incidental, or consequential damages.
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13. Governing Law
- UK/EU users: English law applies; disputes handled by courts of England and Wales.
- US users: Delaware law applies; disputes subject to binding arbitration.
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14. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available in-app and on our website.
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© 2019 eWellness Limited. All rights reserved.
Terms of Use
eWellness Limited | www.myrezults.com | contact@myrezults.com
Effective Date: February 2026
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1. About These Terms
These Terms of Use ("Terms") set out the rules for using the Zults App and myrezults.com (together, the "Services").
By downloading, registering, or using Zults, you agree to these Terms, our Privacy Policy, Terms of Service, and Terms of Sale.
If you do not agree, do not use the Services.
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2. Who We Are
Zults is operated by eWellness Limited, registered in England and Wales (Company No. 12346871).
Registered address: 14 Royal Star & Garter, Richmond, TW10 6BF, UK
VAT No.: GB343159213
Contact: contact@myrezults.com
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3. Eligibility
Zults is intended for users aged 18 years or older.
By creating an account, you confirm that:
- You are 18 or older
- You are using Zults for yourself and on your own behalf
- You will not share or transfer your account credentials
We may suspend or terminate any account that violates these Terms or other Zults policies.
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4. Using Zults
You agree to use Zults lawfully and respectfully. You must not:
- Misuse, damage, or interfere with the app or its servers
- Copy, reverse-engineer, or distribute Zults content or code
- Upload or transmit viruses, malware, or malicious code
- Use Zults for any commercial or resale purpose
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5. Our Purpose
Zults helps adults turn STI results into Rezults - a verified, shareable record of sexual-health status.
We are a digital wellness platform, not a healthcare provider.
Zults does not deliver medical advice, diagnosis, prescriptions, or treatment.
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6. Rez - Sexual health assistant, not a doctor
Rez is Zults' in-app educational assistant designed to promote safer sexual-health habits.
Rez may provide reminders or general educational content but:
- Does not provide medical or clinical advice
- Does not diagnose, prescribe, or recommend treatments
- May remember temporary preferences but chat messages are not stored once you leave the conversation
If you need medical help or are experiencing symptoms, contact a healthcare professional.
If you believe you are experiencing an emergency, call 999 (UK), 112 (EU), or 911 (US) immediately.
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7. Intellectual Property
All intellectual-property rights in the Zults App, website, content, graphics, and branding belong to eWellness Limited or its licensors.
You are granted a personal, limited, non-exclusive, and revocable licence to use the Services for private, lawful purposes.
The names Zults and Rezults, and associated logos, are registered trademarks of eWellness Limited.
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8. Privacy and Data Protection
Your personal data is processed in accordance with our Privacy Policy.
We host data securely using Amazon Web Services (AWS) and partner with trusted processors such as ShuftiPro Ltd for ID verification and OpenAI for document processing.
Uploaded documents are processed to extract health information, then the original file is deleted. Your Rezults data remains in your account until you choose to delete or replace it.
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9. External Links and Third Parties
Zults may contain links to external websites (such as testing providers or clinics).
We are not responsible for the content, accuracy, or policies of these third parties. Access to third-party websites is at your own risk.
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10. Availability and Updates
We aim to provide reliable, secure access to Zults but do not guarantee uninterrupted service.
We may update, suspend, or modify features at any time for technical, security, or legal reasons.
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11. Limitation of Liability
Zults is provided "as is" and "as available."
To the fullest extent permitted by law, eWellness Limited is not liable for any indirect, incidental, or consequential loss arising from your use of the Services.
Nothing in these Terms limits liability for death, personal injury, or fraud caused by our negligence.
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12. Governing Law and Jurisdiction
- For UK and EU users: These Terms are governed by English law, and any disputes will be handled by the courts of England and Wales (or Scotland if you reside there).
- For US users: These Terms are governed by Delaware law, and disputes are subject to binding arbitration under the AAA Consumer Rules.
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13. Changes to These Terms
We may revise these Terms periodically. The latest version will always appear in-app and on our website.
By continuing to use Zults, you accept the most current version.
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© 2019 eWellness Limited. All rights reserved.